Unless you are an experienced latin heel wearer, we recommend choosing the pickup option for delivery. That way, a shoe expert can double check you have purchased the right size and heel length.
Otherwise we suggest that you try your new heels on carpet or a soft surface. Be sure that it is a good fit. They are meant to feel smug but not painful. If you feel any sore spots, the back of your heel is coming up or your foot is too wide or small please return for us to exchange. Make note, it is normal for your toes to feel like 'they are hanging out' but not making contact with the floor. It is very common for ladies to wear a thin sock to stretch their heels out if it needs a little more give. Just keep in mind, the suede cannot have any damage for an exchange or refund.
We are happy to give refunds or exchange shoes as long as the suede (bottom of the shoe) is intact within 30 days. Please contact us for more information.